Turn guest complaints into faster action and better service.
GuestPulse captures private feedback, uses AI to analyze complaints, alerts managers, and gives your team one branded operating view for response and improvement.
Live Product Snapshot
Operations View
Complaint Volume
17
Pattern Alerts
2
Top Issue
Pricing
Weekly Insight
Repeated pricing complaints suggest a value perception issue that needs management attention.
Suggested Management Action
Review pricing and portion consistency on affected menu items and brief staff on how to respond to value concerns professionally.
Everything you need to manage guest feedback intelligently
GuestPulse combines complaint capture, AI analysis, pattern detection, alerts, reporting, and analytics in one focused platform.
AI Complaint Analysis
Classify issues, measure urgency, summarize complaints, and recommend next action automatically.
Smart Alerts
Receive email and SMS alerts for severe complaints and repeated issue patterns before they escalate.
Weekly Intelligence
Get weekly reports with trends, repeated pain points, and practical management focus areas.
Analytics Dashboard
See complaint volume, urgency breakdown, top issues, and pattern alerts through clear visual analytics.
How GuestPulse works
A simple workflow that turns feedback into faster decisions.
Collect Feedback
Guests scan a QR code or open a link and submit complaints directly from your location.
Analyze Instantly
GuestPulse uses AI to detect the issue type, urgency, summary, and recommended action.
Respond Smarter
Managers get alerts, suggested replies, pattern warnings, weekly reports, and analytics.
One premium package for serious guest experience teams
GuestPulse Premium bundles the full operating system: guest capture, AI analysis, alerts, inbox workflows, analytics, branding, and guided setup in one focused offer.
One all-in-one package, set up for operational clarity from day one.
Designed for hospitality operators who want private guest feedback, faster complaint handling, stronger visibility into repeated issues, and a polished branded experience for guests and managers.
Launch pricing
Was GBP 250
Discounted premium launch rate for hands-on setup and rollout.
All features included. Monthly or yearly onboarding available.
Ready to turn feedback into action?
GuestPulse helps hospitality businesses respond faster, detect issues earlier, and improve guest experience with confidence.